1wim Privacy Policy

1. Introduction

1wim ("we", "us", "the Platform") operates an online casino and sports betting service designed primarily for adult players in Pakistan and other eligible jurisdictions. We take the privacy and security of your personal data seriously. This Policy describes in detail what personal information we collect from you, why we collect it, how we use it, with whom we share it, how long we keep it, and what rights you have in relation to it.

This Policy applies to all data collected through your use of the 1wim website at https://1wim.bio, our customer support channels, and any other interactions you have with 1wim as an organisation. It does not apply to third-party websites or services that may be linked to from 1wim — you should review the privacy policies of those services independently.

We may update this Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The most current version is always available on this page, and the "Last Updated" date at the top of this document indicates when the most recent changes were made.

2. Personal Data We Collect

We collect personal data from you in the following categories, depending on how you interact with the 1wim Platform:

2.1 Registration & Account Data

• Full legal name, date of birth, and gender (where provided);
• Residential address (including city, province, and postal code);
• Email address and mobile phone number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., CNIC, passport, driving licence);
• Proof of address documents (e.g., utility bills, bank statements);
• Proof of payment method ownership (e.g., screenshots of JazzCash or Easypaisa accounts);
• Source of funds documentation, where required by AML obligations.

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and methods (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard, USDT TRC20, Skrill, Neteller);
• Account balance history and betting/gaming transaction records;
• Partial payment method identifiers (e.g., last four digits of a card; mobile wallet account numbers).

2.4 Usage & Technical Data

• IP address, device type, operating system, and browser type;
• Pages visited, time spent on each page, and navigation paths within the Platform;
• Login timestamps, session durations, and geographic location data derived from IP address;
• Cookie identifiers and similar tracking data (see Section 6).

2.5 Communications Data

• Content of messages sent to 1wim customer support via email or live chat;
• Records of any complaints, disputes, or responsible gaming requests submitted to 1wim.

3. How We Use Your Personal Data

1wim uses your personal data for the following purposes:

• Account Administration: Creating and managing your 1wim account, verifying your identity, and processing your login credentials securely;
• Service Delivery: Enabling you to place bets, play casino games, make deposits and withdrawals, and access all features of the Platform;
• KYC & AML Compliance: Verifying your identity, age, and source of funds as required by applicable regulatory obligations prior to processing withdrawals or upon request;
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, multiple account creation, and other prohibited conduct on the Platform;
• Customer Support: Responding to your enquiries, complaints, and support requests;
• Responsible Gaming: Monitoring gaming behaviour patterns to identify potential problem gambling indicators and administering self-exclusion or limit requests;
• Platform Improvement: Analysing usage data to improve the performance, content, and usability of the 1wim Platform;
• Legal Compliance: Complying with applicable laws, regulations, court orders, and requests from regulatory authorities.

4. Legal Basis for Processing

Where data protection law requires us to identify a legal basis for processing your personal data, we rely on the following bases:

• Contractual Necessity: Processing required to fulfil our contract with you (i.e., our Terms & Conditions), including account management, payments, and service delivery;
• Legal Obligation: Processing required to comply with applicable KYC, AML, and regulatory requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where our interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, such as receiving optional promotional communications. You may withdraw consent at any time.

5. Data Sharing & Disclosure

1wim does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard, Skrill, Neteller, and USDT network providers, to process deposits and withdrawals;
• Identity Verification Services: Third-party KYC providers used to verify your identity and documents;
• Game Software Providers: Casino and sports betting software vendors whose games and odds feeds are integrated into the Platform, to the extent necessary for game delivery;
• IT & Cloud Service Providers: Infrastructure, hosting, and security service providers who process data on our behalf under strict data processing agreements;
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or legitimate regulatory request, we may disclose your data to competent authorities;
• Professional Advisers: Legal, audit, and compliance professionals, subject to confidentiality obligations.

All third-party service providers acting as data processors on behalf of 1wim are required to process personal data only in accordance with our instructions and in compliance with applicable data protection standards.

6. Cookies & Tracking Technologies

1wim uses cookies and similar tracking technologies on its Platform. Cookies are small text files placed on your device by your browser when you visit the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These enable login sessions, security functions, and core Platform operations. They cannot be disabled.
• Functional Cookies: Allow the Platform to remember your preferences (e.g., language, display settings) to improve your experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, helping us identify performance issues and improve usability.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your active session.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. Please note that 1wim does not use cookies for the purpose of serving third-party advertising.

7. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law:

• Account and Transaction Data: Retained for a minimum of five (5) years from the date of the last transaction, as required by applicable AML and financial regulations. This applies even after account closure.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the transaction for which they were submitted.
• Customer Support Communications: Retained for two (2) years from the date of resolution, or longer where subject to ongoing legal proceedings.
• Usage and Technical Data: Retained for thirteen (13) months from collection for analytics purposes, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

8. Security Measures

1wim implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• Transport Layer Security (TLS/SSL) encryption across all Platform pages and API communications;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls ensuring that only authorised personnel can access personal data;
• Multi-factor authentication requirements for internal systems accessing personal data;
• Regular security audits, vulnerability assessments, and penetration testing;
• Incident response procedures designed to contain, investigate, and remediate data security incidents promptly.

While we take every reasonable precaution to protect your data, no transmission over the internet or electronic storage system is 100% secure. You are responsible for maintaining the security of your own login credentials and for notifying 1wim immediately of any suspected unauthorised access to your account.

9. Your Rights

Subject to applicable data protection law, you have the following rights with respect to your personal data held by 1wim:

• Right of Access: You may request a copy of the personal data we hold about you;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations (e.g., AML requirements may prevent immediate deletion of certain records);
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances;
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format;
• Right to Object: You may object to processing based on our legitimate interests;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team. We will respond within 30 days of receiving a verifiable request. We may need to verify your identity before processing certain requests.

10. Children's Privacy

The 1wim Platform is strictly intended for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

11. International Data Transfers

1wim may transfer your personal data to countries outside your country of residence in connection with the storage, processing, or use of that data by our service providers. Where such transfers occur, we ensure that appropriate safeguards are in place — such as data processing agreements incorporating standard contractual clauses — to protect your personal data in accordance with applicable data protection standards.

12. Third-Party Services & Links

The 1wim Platform may contain links to or integrations with third-party services, including payment providers (JazzCash, Easypaisa, HBL, etc.) and game software platforms. Once you navigate away from the 1wim Platform to a third-party website or service, this Privacy Policy no longer applies. We strongly encourage you to review the privacy policies of any third-party services you access through or in connection with 1wim. We accept no responsibility or liability for the privacy practices of third parties.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we may also notify you by email or via an in-platform notification. Your continued use of the 1wim Platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the 1wim data protection team:

Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 calendar days of receipt. Where a request is complex or multiple requests are received, we may extend this period by a further 30 days, in which case we will inform you of the extension and its reason.