This Privacy Policy explains how 1wim collects, uses, stores, and protects the personal information of users who access our platform. We are committed to handling your data with transparency and care.
These highlights summarise our approach. Please read the full policy below for complete details.
All personal data transmitted to and from 1wim is protected by SSL encryption. Stored data — including KYC documents and payment details — is encrypted at rest using industry-standard protocols.
1wim does not sell, rent, or trade your personal information to third parties for advertising or marketing purposes. Your data is used only for the purposes described in this policy.
You have the right to access, correct, and request deletion of your personal data held by 1wim. Submit data requests through our support team and we will respond within 30 days.
1wim uses essential, functional, and analytics cookies. Essential cookies cannot be disabled as they are required for the Platform to operate. Non-essential cookies can be managed via your browser settings.
We retain personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable legal and regulatory obligations (typically 5–7 years for financial records).
In the event of a data breach that is likely to result in risk to your rights, 1wim will notify affected users and relevant authorities as required by applicable data protection regulations.
1wim ("we", "us", "the Platform") operates an online casino and sports betting service designed primarily for adult players in Pakistan and other eligible jurisdictions. We take the privacy and security of your personal data seriously. This Policy describes in detail what personal information we collect from you, why we collect it, how we use it, with whom we share it, how long we keep it, and what rights you have in relation to it.
This Policy applies to all data collected through your use of the 1wim website at https://1wim.bio, our customer support channels, and any other interactions you have with 1wim as an organisation. It does not apply to third-party websites or services that may be linked to from 1wim — you should review the privacy policies of those services independently.
We may update this Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The most current version is always available on this page, and the "Last Updated" date at the top of this document indicates when the most recent changes were made.
We collect personal data from you in the following categories, depending on how you interact with the 1wim Platform:
1wim uses your personal data for the following purposes:
Where data protection law requires us to identify a legal basis for processing your personal data, we rely on the following bases:
1wim does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers acting as data processors on behalf of 1wim are required to process personal data only in accordance with our instructions and in compliance with applicable data protection standards.
1wim uses cookies and similar tracking technologies on its Platform. Cookies are small text files placed on your device by your browser when you visit the Platform. We use the following categories of cookies:
You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. Please note that 1wim does not use cookies for the purpose of serving third-party advertising.
We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
1wim implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:
While we take every reasonable precaution to protect your data, no transmission over the internet or electronic storage system is 100% secure. You are responsible for maintaining the security of your own login credentials and for notifying 1wim immediately of any suspected unauthorised access to your account.
Subject to applicable data protection law, you have the following rights with respect to your personal data held by 1wim:
To exercise any of these rights, contact our support team. We will respond within 30 days of receiving a verifiable request. We may need to verify your identity before processing certain requests.
The 1wim Platform is strictly intended for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].
1wim may transfer your personal data to countries outside your country of residence in connection with the storage, processing, or use of that data by our service providers. Where such transfers occur, we ensure that appropriate safeguards are in place — such as data processing agreements incorporating standard contractual clauses — to protect your personal data in accordance with applicable data protection standards.
The 1wim Platform may contain links to or integrations with third-party services, including payment providers (JazzCash, Easypaisa, HBL, etc.) and game software platforms. Once you navigate away from the 1wim Platform to a third-party website or service, this Privacy Policy no longer applies. We strongly encourage you to review the privacy policies of any third-party services you access through or in connection with 1wim. We accept no responsibility or liability for the privacy practices of third parties.
We may update this Privacy Policy periodically to reflect changes in our data practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we may also notify you by email or via an in-platform notification. Your continued use of the 1wim Platform following the publication of any updated Policy constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the 1wim data protection team:
Email: [email protected] (plain text — not a clickable link)
We aim to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 calendar days of receipt. Where a request is complex or multiple requests are received, we may extend this period by a further 30 days, in which case we will inform you of the extension and its reason.
If you have questions about how 1wim handles your data, or you are ready to enjoy our platform with confidence, our team is here to help.
18+ only. Gambling can be addictive — please play responsibly. Ensure online gambling is lawful in your jurisdiction.